Insurance digital transformation, therefore, would be about leveraging the opportunities of digital technology to transform how the business of insurance may be done, should be done, and will be done through digital technologies. organizations with these key stakeholders; they might include: Digital customer data management and processing systems-meaning companies can communicate effectively with the insurers and agents, while providing real-time information on claims, support, and much more. Mobile apps, which provide convenient, individualized service on-the-go.
Customer-friendly portals – which permit customers to access policy information 24/7 and take advantage of web services, such as raising claims and making online payments.